Use response control to shape what your voice agent says and how it says it – blocking offensive language or competitor names, and fixing mispronounced terms.Documentation Index
Fetch the complete documentation index at: https://docs.poly.ai/llms.txt
Use this file to discover all available pages before exploring further.
Response control settings here apply to voice agents. Stop keywords run only in the voice runtime, and pronunciations only affect TTS output. For text-channel agents, these pages are safe to skip.
Stop keywords
Block or log specific phrases in agent output (content moderation).
Pronunciations
Control how your agent pronounces specific terms (voice tuning).
Looking for translations?
Translation overrides are agent-wide (they apply to voice and chat), so they live alongside other multilingual settings.Translations
Override auto-translated content for multilingual agents.
Related pages
Analytics dashboard
View stop keyword metrics and trends.
Actions
Configure actions triggered by Managed Topics.