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Documentation Index

Fetch the complete documentation index at: https://docs.poly.ai/llms.txt

Use this file to discover all available pages before exploring further.

The May 2026 PolyAI Agent Studio release ships a redesigned Conversations workspace built for high-volume review and adds a one-click Tripleseat integration for restaurant agents. Expand the items below for details:
conv-review-side-panelThe Conversations page is now organized around channel scopes, saved views, layered diagnosis, and an integrated review side panel — purpose-built for analyzing conversations at scale.
  • Voice and Webchat as separate scopes — each with their own saved views, column layouts, and an integrated review side panel that opens without leaving the table.
  • Saved views — built-in Production and Test System Views, plus your own Custom Views as pinned tabs. Duplicate, set as default, and share filters as a link.
  • Diagnosis toggle group — debugging layers (tool calls, flows, variables, latency, logs, sources) are now independent toggles that persist as you move between conversations.
See Conversation review, Views, and Diagnosis for the full walkthrough.
Connect PolyAI to Tripleseat to capture event and large-party leads from voice, webchat, and SMS conversations — without writing custom code. Projects on the PLG restaurant template can connect Tripleseat through one-click OAuth from the Integrations page; other projects continue to be supported through Managed Services.See Tripleseat for the setup guide.
Last modified on May 11, 2026