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The May 2026 PolyAI Agent Studio release ships a redesigned Conversations workspace built for high-volume review, introduces the Agent Development Kit (ADK) for local agent development, and adds a one-click Tripleseat integration for restaurant agents. Expand the items below for details:
conv-review-side-panelThe Conversations page is now organized around channel scopes, saved views, layered diagnosis, and an integrated review side panel — purpose-built for analyzing conversations at scale.
  • Voice and Webchat as separate scopes — each with their own saved views, column layouts, and an integrated review side panel that opens without leaving the table.
  • Saved views — built-in Production and Test System Views, plus your own Custom Views as pinned tabs. Duplicate, set as default, and share filters as a link.
  • Diagnosis toggle group — debugging layers (tool calls, flows, variables, latency, logs, sources) are now independent toggles that persist as you move between conversations.
See Conversation review, Views, and Diagnosis for the full walkthrough.
When an SMS conversation goes idle and the session times out due to inactivity, the agent now sends a brief closing SMS — “I am going to end conversation now” — before tearing the session down. Users get an explicit signal that the conversation is over instead of silently being dropped.This applies only to abandoned (timed-out) sessions. Conversations that end naturally or because the user explicitly leaves are unchanged.See SMS overview → Session timeouts for details.
adk-docs-homeBuild PolyAI agents locally with the new Agent Development Kit (ADK) — a Python CLI (polyai-adk on PyPI) that brings a pull-edit-push workflow to Agent Studio projects.
  • Pull your project as code — poly pull downloads your agent as human-readable YAML files organized by resource type (topics, flows, entities, agent settings) plus Python for functions.
  • Edit anywhere — work in your IDE, with scripts, or with AI coding assistants like Claude, and version everything in Git.
  • Push back to Agent Studio — poly push diffs local changes against the remote state and applies updates to the target environment immediately.
  • Self-serve API keys — generate keys from your account at studio.poly.ai. Fully compatible with Agent Studio and the Agents API — switch between surfaces at any time.
See Agent Development Kit (ADK) for installation, authentication, and usage instructions.
Connect PolyAI to Tripleseat to capture event and large-party leads from voice, webchat, and SMS conversations — without writing custom code. Projects on the PLG restaurant template can connect Tripleseat through one-click OAuth from the Integrations page; other projects continue to be supported through Managed Services.See Tripleseat for the setup guide.
Last modified on June 1, 2026