Notes
09.2025
September 2025 release notes.
The September 2025 PolyAI Agent Studio release focuses on the addition of new Webchat configuration options and individual Test Cases
to complement the previously introduced Test Sets.
Expand the items for details:
Webchat configuration
Webchat configuration
Configure, preview, and test non-voice Webchat deployments directly in Studio.
- There is a new Webchat configuration section in the Agent Studio Settings tab.
- You can customize the appearance of the chat widget quickly using the live preview.
- You can test the widget quickly in-browser with Preview Demo or in any site using the iframe URL.
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You can quickly generate a one-click script tag generation for easy embed:
Test cases
Test cases
The Test Suite now supports individual Test Cases.
- You can use a conversation to create a Test Case against a single scenario.
- These are run directly from the Test Cases tab, after selecting the agent version (Draft/Sandbox) to test against.
- Outcomes and last-run timestamps are tracked automatically.
- Organize cases into Test Sets to rerun whole groups at once and view aggregated results with charts.
- Cases can belong to multiple sets, so you can target them by feature or however else is required.