07.2025
July 2025 release notes.
The July 2025 PolyAI Agent Studio release focuses on improved editor tooling.
Expand the items for details:
Smart Analyst enhancements
Smart Analyst enhancements
Smart Analyst has been upgraded with enhanced logic, query capabilities, and visualization tools—making it even easier to surface insights from call data.
What’s new?
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Keyword-driven transcript filtering
Search transcripts via Datadog keyword queries to focus analysis on specific terms, topics, or call types.
“Show me all calls where the customer said ‘cancel my subscription’.""
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Aggregated data querying
“How many calls resulted in an escalation yesterday, broken down by length of call?”
Smart Analyst can run SQL queries against an aggregated data table and identify trends and performance patterns.
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Integrated data visualization
“Create a bar chart showing the number of failed intents over the last 7 days.”
Visual responses now include auto-generated charts mapped from query results—no need to leave the interface.
Rich text refactor
Rich text refactor
Input text fields have been rebuilt to support rich text, so adding a reference to a flow, function, SMS, or other platform element is as easy as typing / and then searching for it by name.
Key improvements:
- You can now search by top-level menu item names, like “SMS” or “Handoff”
- The Escape key now closes popups.
- Open the insert menu by typing
/or clicking the plus icon. - Maintains support for
{{mention}}formatting.
Add Amazon Polly voices
Add Amazon Polly voices
You can now add your own Amazon Polly voices to your Agent Studio project.
What’s new:
- New “Add New Voice” flow for Amazon Polly TTS.
- Fill in attributes for the voice like language (and accent).
- Lets you assign attribute tags to help organize and apply voices consistently.
For help or feedback, email platform-support@poly-ai.com.