How to add, edit, and bulk-manage knowledge base content in a live PolyAI agent.
Cmd/Ctrl + S
).Issue | What to do |
---|---|
The agent gives a partial answer | Add clarifying details to the Answer field. |
It triggers the wrong topic | Add a few of the user’s actual phrasings as Sample questions. |
It overlaps another topic | Merge the content or re-title one topic to be more specific. |