> ## Documentation Index
> Fetch the complete documentation index at: https://docs.poly.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# General

> Project-wide settings including safety filters and default configurations.

Project-wide settings that apply across all channels and environments. Review safety filters before going live.

Access these settings from **Configure > General** in the sidebar.

## Safety filter defaults

Default content safety filters. Apply when a channel does not have its own overrides enabled.

<Warning>
  Safety filters are configured on a **per-channel basis**. The defaults set here only apply when a channel's safety filters are not explicitly enabled. Each channel can override these settings independently.
</Warning>

Configure channel-specific safety filters in:

* [Voice configuration](/voice/voice-configuration) – voice channel filters
* [Chat configuration](/webchat/chat-configuration) – chat channel filters

| Category           | Description                                                                |
| ------------------ | -------------------------------------------------------------------------- |
| **Violence**       | Controls filtering of violent content (Lenient → Strict)                   |
| **Hate**           | Controls filtering of hateful or discriminatory content (Lenient → Strict) |
| **Sexual content** | Controls filtering of sexually explicit content (Lenient → Strict)         |
| **Self-harm**      | Controls filtering of self-harm related content (Lenient → Strict)         |

For more details on how safety filters work, see the [Safety dashboard](/analytics/dashboards/safety).

## Related pages

<CardGroup cols={3}>
  <Card title="Safety dashboard" icon="shield" href="/analytics/dashboards/safety">
    Monitor flagged conversations and safety metrics.
  </Card>

  <Card title="Chat configuration" icon="comments" href="/webchat/chat-configuration">
    Channel-specific chat safety and behavior settings.
  </Card>

  <Card title="Voice configuration" icon="phone" href="/voice/voice-configuration">
    Channel-specific voice and safety settings.
  </Card>
</CardGroup>