> ## Documentation Index
> Fetch the complete documentation index at: https://docs.poly.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Account

> Account settings: safety filters, defaults, and admin controls.

Project-wide settings that apply across all channels and environments. Review safety filters before going live.

Access these settings from **Behavior** in the sidebar.

## Safety filter defaults

Default content safety filters. Apply when a channel does not have its own overrides enabled.

<Warning>
  Safety filters are configured on a **per-channel basis**. The defaults set here only apply when a channel's safety filters are not explicitly enabled. Each channel can override these settings independently.
</Warning>

| Category           | Description                                                                |
| ------------------ | -------------------------------------------------------------------------- |
| **Violence**       | Controls filtering of violent content (Lenient → Strict)                   |
| **Hate**           | Controls filtering of hateful or discriminatory content (Lenient → Strict) |
| **Sexual content** | Controls filtering of sexually explicit content (Lenient → Strict)         |
| **Self-harm**      | Controls filtering of self-harm related content (Lenient → Strict)         |

For the full reference – categories, severity behavior, language support, monitoring, and how filters interact with [Guardrails](/behavior/guardrails/introduction) – see [Safety filters](/behavior/guardrails/safety-filters). Override the defaults per channel in [Voice configuration](/voice-channel/advanced/call-settings#safety-filters) and [Chat configuration](/messaging-channel/advanced/chat-configuration#safety-filters).

## Related pages

<CardGroup cols={2}>
  <Card title="Safety filters" icon="filter" href="/behavior/guardrails/safety-filters">
    Full reference for content filter categories, severity levels, and per-channel overrides.
  </Card>

  <Card title="Safety dashboard" icon="shield" href="/analytics/dashboards/safety">
    Monitor flagged conversations and safety metrics.
  </Card>

  <Card title="Chat configuration" icon="comments" href="/messaging-channel/advanced/chat-configuration">
    Channel-specific chat safety and behavior settings.
  </Card>

  <Card title="Voice configuration" icon="phone" href="/voice-channel/advanced/call-settings">
    Channel-specific voice and safety settings.
  </Card>
</CardGroup>