> ## Documentation Index
> Fetch the complete documentation index at: https://docs.poly.ai/llms.txt
> Use this file to discover all available pages before exploring further.
# Overview
PolyAI releases monthly Studio updates.
Explore the update cards for release summaries:
Click the **bolded** titles for a breakdown of what's new, or go to the [notes tab](./notes/26.05) for full details.
* **[Conversations workspace revamp](./notes/26.05#conversations-revamp)**: Voice and Web chat are now separate scopes with their own saved views, column layouts, and an integrated review side panel that opens without leaving the table.
* **[Diagnosis toggle group](./notes/26.05#diagnosis-toggle-group)**: Debugging layers (tool calls, flows, variables, latency, logs, sources) are now independent toggles that persist as you move between conversations.
* **[Tripleseat integration](./notes/26.05#tripleseat-integration)**: Connect PolyAI to Tripleseat to capture large-party and event leads from voice, webchat, and SMS – no custom code required.
Click the **bolded** titles for a breakdown of what's new, or go to the [notes tab](./notes/26.04) for full details.
* **[Multi-language support](./notes/26.04#multilingual)**: Configure a single agent to handle [multiple languages](/agent-settings/multilingual) from the UI – add languages, assign per-language voices with automatic switching, use conditional content tags, and test in any language from Agent Chat.
* **[Translations](./notes/26.04#translations)**: A new [Translations](/response-control/translations) page under [Response Control](/response-control/introduction) lets you manage auto-translated content and manually override specific phrases.
* **[MCP integrations](./notes/26.04#mcp-integrations)**: Connect [external tool servers](/integrations/mcp) to your agent from **Configure > Integrations > MCP**.
Click the **bolded** titles for a breakdown of what's new, or go to the [notes tab](./notes/26.03) for full details.
* **[Sources in Conversation Review](./notes/26.03#source-hub-file-preview)**: Each turn now shows which Connected Knowledge files the agent retrieved. Click a source name to preview the document content inline, without leaving Conversation Review.
* **[Smart Analyst deep sampling](./notes/26.03#deep-sampling)**: Analyze up to 500 conversations (10× the previous limit) with random or metric-based sampling to uncover patterns and get directional insights at scale.
Click the **bolded** titles for a breakdown of what's new, or go to the [notes tab](./notes/26.02) for full details.
* **[Channels and navigation reorganization](./notes/26.02#channels-navigation-reorg)**: Agent Studio now includes a dedicated **Channels** section for Voice, Chat, and Widget configuration, alongside broader navigation updates across Build, Configure, and Deployments.
* **[Voice library](./notes/26.02#voice-library)**: Browse, preview, and select voices more easily with a redesigned voice page and expanded provider support.
* **[Latency visualization](./notes/26.02#latency-visualization)**: View detailed latency breakdowns, including LLM request and function timing, to understand and improve response performance.
* **[CSAT by voice](./notes/26.02#csat-by-voice)**: Configure in-call voice CSAT surveys with a dedicated UI and dashboard support for voice interactions.
* **[Webchat enhancements](./notes/26.02#webchat-markdown)**: Chat/Webchat is easier to configure, with a dedicated Chat configuration page, separate Widget setup, and markdown rendering in Test Agent Chat and Conversation Review.
* **[Easy telephony integrations](./notes/26.02#ccaas-integrations)**: Set up **Dialpad**, **Twilio**, and **Five9** directly from the Integrations page, then continue routing setup in Handoffs.
* **[User permissions](./notes/26.02#user-permissions)**: Assign mixed access per area (None/Read/Edit) – for example, let users edit Knowledge while keeping Functions read-only – aligned to the new navigation structure.
* **[Security and usability updates](./notes/26.02#security-usability-updates)**: Expanded sample questions, simplified conversation filtering, improved secret handling, updated permissions, and GPT-5-powered PolyScore and call summaries.
Click the **bolded** titles for a breakdown of what's new, or go to the [notes tab](./notes/25.12) for full details.
* **[No-code flows](./notes/25.12#no-code-flows)**: For projects that have opted in, flows can be built using drag-and-drop nodes, conditions, and entity collection – reducing reliance on custom functions for common logic.
* **[Multi-draft (Branches)](./notes/25.12#multi-draft-branches)**: Work in parallel using branches and resolve conflicts visually.
* **[API integrations in Agent Studio](./notes/25.12#api-integrations-in-agent-studio)**: Configure and manage external APIs directly in the UI using environment-specific authentication and reusable operations.
* **[Variant info in Test Cases](./notes/25.12#variant-info-in-test-cases)**: See which variant each test case was saved against.
* **[Conversation review & PolyScore enhancements](./notes/25.12#conversation-review-and-polyscore-enhancements)**: Clearer call summaries and PolyScore breakdowns in the table and Conversation Review.
* **[Smart Analyst live reasoning steps](./notes/25.12#smart-analyst-live-reasoning)**: Analysis steps now stream live as Smart Analyst runs.
Click the **bolded** titles for a breakdown of what's new, or go to the [notes tab](./notes/25.11) for full details.
* **[Connected Knowledge](./notes/25.11#knowledge-source-hub)**: Add, group, and refresh multiple knowledge sources in the Knowledge area – files, URLs, and third-party integrations – with environment/variant scoping and per-chunk citations in Conversation Review.
* **[Integrations overview page](./notes/25.11#integrations-overview-page)**: Browse a searchable, filterable catalog of supported telephony, chat, CRM, vertical, and KB integrations directly inside Agent Studio.
* **[Multi-channel dashboard](./notes/25.11#multi-channel-dashboard)**: New Voice/Chat homepage tabs with channel-specific KPIs and charts, plus automatic currency selection.
* **[SMS messaging-service IDs](./notes/25.11#sms-messaging-service-ids)**: Use Twilio Messaging Service IDs (`MGxxxx`) in SMS fields, replacing the old phone-number-only restriction.
Click the **bolded** titles for a breakdown of what's new, or go to the [notes tab](./notes/25.10) for full details.
* **[Live call listening](./notes/25.10#live-call-listening)**: Watch calls stream live on the Conversations page – turns appear in real time with clear "in progress" indicators and duration tracking.
* **[Advanced Webchat customization](./notes/25.10#advanced-webchat-customization)**: Configure disclaimer messages, consent buttons, and clickable Privacy Policy or T\&C links for GDPR-compliant chat widgets.
* **[Auto-run Test Sets](./notes/25.10#auto-run-test-sets)**: Test Sets can now run automatically when publishing or promoting to Pre-release or Live.
* **[Function logging (conv.log)](./notes/25.10#function-logging-conv-log)**: Add structured logs directly inside functions for easier debugging, visible in Conversation Review → Diagnosis.
* **[Smart Analyst templates](./notes/25.10#smart-analyst-templates)**: New pre-built analysis templates to help build out a quick, categorized set of insights.
* **[Agent Analysis – scheduled batches](./notes/25.10#agent-analysis-scheduled-batches)**: Automate daily or weekly analytics runs with trend charts and filters to track changes over time.
Click the **bolded** titles for a breakdown of what's new, or go to the [notes tab](./notes/25.09) for full details.
* **[Webchat configuration](./notes/25.09#webchat-config)**: Customize the webchat agent's name, button text, and widget colors; live preview in-browser and deploy quickly with an embed or script tag.
* **[Test cases](./notes/25.09#test-cases)**: Define and run individual scenarios, then bundle them into reusable Test Sets for regression testing and workflow coverage.
* **[Home page updates](./notes/25.09#home-page-v2)**: Average PolyScore summary, evolution charts for Containment and PolyScore, and clearer distribution labeling.
* **[Smart Analyst: chat history + structured answers](./notes/25.09#smart-analyst-history)**: Resume past analyses, rename or delete conversations, and view answers with sources and steps.
* **[Numbers tab](./notes/25.09#phone-numbers-variants)**: Buy and manage numbers quickly and assign them to variants for multi-site deployments.
* **[Conversations API: tool calls](./notes/25.09#conversations-api-tool-calls)**: Programmatic access to function/tool execution events; environment-scoped endpoints.
Click the **bolded** titles for a breakdown of what's new, or go to the [notes tab](./notes/25.08) for full details.
* **[Home page improvements](./notes/25.08#home-page-updates)**: Faster load times and a cleaner layout on the Agent Studio homepage dashboard.
* **[AI call summaries](./notes/25.08#ai-call-summaries)**: GPT-based summaries now surface at the top of Conversation Review and as tooltips in Conversations.
* **[Multi-voice limit increase](./notes/25.08#multi-voice-limit-increase)**: Configure up to **10 voices** per project for multi-lingual or multi-persona agents.
* **[Enhanced call review filters](./notes/25.08#new-call-review-filters)**: New options for delivery status, channel, and other metadata–plus snappier filtering.
* **[Updated channel and metadata display](./notes/25.08#updated-channel-and-metadata-display)**: Clearer *Inbound/Outbound/Agent Chat* tags and more column options.
* **[GPT-5 models in Agent Studio (experimental)](./notes/25.08#gpt-5-models-in-agent-studio-experimental)**: Try **GPT-5 nano** and **GPT-5 mini** (recommended), plus **GPT-5 large** and **GPT-5 chat (router)** for experimentation. Not yet ready for production traffic; quota available on request.
* **[In-app calling with variants](./notes/25.08#in-app-calling-with-variants)**: You can run voice test calls against specific [variants](/variant-management/introduction), with transcripts tagged by `variant_id`.
* **[Smart Analyst improvements](./notes/25.08#smart-analyst-improvements)**: Clickable call IDs added to [Smart Analyst](/smart-analyst/introduction) to link directly to Conversation Review, SQL query range expanded, and improved search performance.
* **[Start and End function error warnings](./notes/25.08#start-end-function-error-warnings)**: Clear UI alerts when Start or End functions contain errors that prevent execution.
* **[Agent Analysis – Multi-task](./notes/25.08#agent-analysis-multi-task)**: Configure up to **10 analysis tasks** per project with their own prompts, categories, and charts.
Click the **bolded** titles for a breakdown of what's new, or go to the [notes tab](./notes/25.07) for full details.
* **[Smart Analyst enhancements](./notes/25.07#smart-analyst-enhancements)**: Keyword filtering, SQL-style aggregation, and integrated charts now make LLM-powered QA review faster and more insightful.
* **[New homepage](./notes/25.07#new-homepage)**: A redesigned dashboard shows key agent metrics, best/worst recent calls, and quick links to support tools.
* **[Rich text refactor](./notes/25.07#rich-text-refactor)**: Input fields now support slash-command **rich text**, allowing inline references to flows, functions, and more.
* **[Add Amazon Polly voices](./notes/25.07#add-amazon-polly-voices)**: Add new voices with language/accent tags with the improved Amazon Polly integration.
* **[Adjust voice speed](./notes/25.07#adjust-voice-speed)**: Control TTS speed between 0.5× and 1.5× with a precision slider for pacing and accessibility.
* **[Claude integration for Agent Studio functions](./notes/25.07#claude-integration-for-agent-studio-functions)**: Use Claude to generate summaries, text, or structured outputs inside functions.
* **[Channel filter and call metadata improvements](./notes/25.07#channel-filter-and-call-metadata-improvements)**: Conversation Review now shows clearer call direction tags (*Inbound*, *Outbound*, *Agent chat*) and improved filtering.
* **[Outbound call delivery tracking](./notes/25.07#outbound-call-delivery-tracking)**: Delivery outcomes like *Busy*, *Invalid Number*, and *Declined* are now visible in Conversation Review filters and columns for outbound calls.
Click the **bolded** titles for a breakdown of what's new, or go to the [notes tab](./notes/25.06) for full details.
* **[Agent configuration](./notes/25.06#agent-configuration)**: You can now define settings like opening hours or routing rules in a JSON config form, without editing flows.
* **[Version comparison enhancements](./notes/25.06#version-comparison-v2)**: The diff version structure introduced in the **25.02** release is now supported across functions and flows.
* **[Action name search and autofill](./notes/25.06#action-name-search-and-autofill)**: Type `/name` in any rich text field to trigger action insertion.
* **[Cached disclaimer messages](./notes/25.06#cached-disclaimer-messages)**: Disclaimer messages are now stored in the Cache under [audio management](/audio-management/introduction), reducing latency and improving reliability across multiple flows.
* **[Smart analyst (Beta)](./notes/25.06#smart-analyst-beta)**: This LLM-powered QA tool can rate calls, summarize agent behavior, and flag weak containment. Contact your PolyAI rep to participate in the Smart Analyst **beta**.
* **[Agent memory](./notes/25.06#agent-memory)**: Retrieve persistent values from previous conversations with the `conv.memory` object.
* **[Test suite](./notes/25.06#test-suite)**: Save real conversations as [test cases](/analytics/test-suite/introduction) and re-run them against draft or sandbox versions to check for changes in behavior.
* **[PolyScore](./notes/25.06#polyscore)**: New automatic scoring for conversation quality using defined behavioral metrics.
Click the **bolded** titles for a breakdown of what's new, or go to the [notes tab](./notes/25.05) for full details.
* **[DTMF support](./notes/25.05#dtmf-support)**: Configure tone-based input (DTMF) during specific steps to collect keypad responses from callers with support for timeouts, digit length, and early listening.
* **[Chat with variants](./notes/25.05#chat-with-variants)**: You can now test how different variants respond in the chat panel–choose any draft, sandbox, or variant on demand.
* **[Duplicate and set default variants](./notes/25.05#duplicate-and-set-default-variants)**: From the ellipsis menu on the variant page, duplicate an existing variant or assign a new default with a simple toggle.
* **[Build KBs with URL and PDF upload](./notes/25.05#build-kbs-with-url-and-pdf-upload)**: Create Knowledge topics directly from a website or uploaded PDF. Real-time crawl status and error reporting help troubleshoot issues when importing.
* **[Chat-to-review shortcut](./notes/25.05#chat-to-review-shortcut)**: Quickly jump from a chat session to the conversation review page with one click, streamlining your debugging process.
* **[Handoff reason and utterance](./notes/25.05#handoff-reason-and-utterance)**: You can now include `reason` and `utterance` fields when writing a handoff implementation in a KB topic, flow, or function call.
* **[Entities and Intents in Conversation Review](./notes/25.05#entities-and-intents-in-conversation-review)**: View detected intents and extracted entities directly inside the [Conversation Review](/analytics/conversations/review) page.
* **[Improved multi-language ASR accuracy](./notes/25.05#improved-multi-language-asr-accuracy)**: Speech recognition updates improve accuracy for numbers, dates, and accented speakers across several languages.
* **[Conversation review: session duration filter](./notes/25.05#conversation-review-session-duration-filter)**: Filter conversations by session length to focus QA on very short or long calls.
Click the **bolded** titles for a breakdown of what's new, or go to the [notes tab](./notes/25.04) for full details.
* **[Information architecture updates](./notes/25.04#information-architecture-updates)**: Tools have been regrouped by function. "Analyze" is now "Manage", and sections like Voice and Environments & Versions have moved or been renamed.
* **[Metrics](./notes/25.04#metrics)**: Use the new Agent Analysis tab to run custom metrics across batches of calls and generate insight-rich evaluations.
* **[Live collaboration support](./notes/25.04#live-collaboration-and-edit-history)**: Agent Studio now shows who else is editing a draft, alerts you when updates are saved, and lets you review edit history to avoid accidental overwrites.
* **[Call categorization](./notes/25.04#call-categorization)**: Use an LLM to rate calls for tone, intent, or compliance. Categories are defined per project. Contact your PolyAI rep to configure.
* **[Workspace filter in Conversations](./notes/25.04#workspace-filter-in-conversations)**: Filter conversation review by workspace to focus on your team's calls.
* **[Utility function – extract\_address](./notes/25.04#utility-function--utilsextract_address)**: Extracts a structured address from a user message. Returns a typed object, or a clear error. Opt-in only.
* **[Conversation history access – conv.history](./notes/25.04#conversation-history-access--convhistory)**: Use `conv.history` to access earlier turns from inside a utility function. Supports custom logic and debugging.
* **[Import and export variants](./notes/25.04#import-and-export-variants)**: Export all variant data to CSV, edit it, then re-import across agents. Includes overwrite protection.
* **[Variant ID added to conversations](./notes/25.04#variant-id-added-to-conversations)**: Each call now shows the variant ID used–helpful for QA and tracking.
* **[Multi-voice agents](./notes/25.04#multi-voice-agents)**: Assign multiple TTS voices to an agent and control their distribution. Great for A/B testing or simulating real-world voice teams.
Click the **bolded** titles for a detailed breakdown of the released feature, or open the [notes tab](./notes/25.03) on the sidebar for the full release notes.
* **[Overview dashboard enhancements](./notes/25.03#overview-dashboard-enhancements)**: Additions to the dashboard include call volumes, durations, containment rate, SMS and function stats–refreshed hourly.
* **[Safety dashboard enhancements](./notes/25.03#safety-dashboard-enhancements)**: A refreshed version of the safety dashboard to match the new overview, with faster load times and a clearer layout.
* **[Open matched topics in a new tab](./notes/25.03#open-matched-topics-in-a-new-tab)**: In conversation review, clicking a matched topic opens it in a new browser tab–letting you keep your place while checking the KB.
* **[Version tracking in conversation review](./notes/25.03#version-info-added-to-conversation-review)**: Each conversation now shows which version of the agent it ran on.
* **[Add voices directly in Agent Studio](./notes/25.03#add-new-voices-in-agent-studio)**: Voices can now be added or managed without leaving the platform.
* **[Filter voices by language, accent, or gender](./notes/25.03#filter-voices-by-language-accent-and-gender)**: The voices page now supports helpful filters to speed up selection.
* **[Send SMS immediately during function calls](./notes/25.03#send-sms-during-a-function-call)**: SMS messages now send in real time as part of the function, so agents won't falsely confirm delivery if the message fails.
* **[Improved KB search for actions and tags](./notes/25.03#improved-kb-search-for-actions)**: You can now search for SMS, handoff, and function names in the Knowledge area using the main search bar.
Click the **bolded** titles for a detailed breakdown of the released feature, or open the [notes tab](./notes/25.02) on the sidebar for the full release notes.
* **[View Knowledge differences between versions](./notes/25.02#view-knowledge-base-differences-between-versions)**: Easily compare changes across different versions of your Knowledge for better content tracking and updates.
* **[Utterances for high latency functions](./notes/25.02#function-latency-control)**: Manage function latency effectively by configuring filler utterances and dynamic delay timing.
* **[Upload custom audio to replace cached items](./notes/25.02#upload-audio-to-replace-cached-items)**: Upload pre-recorded audio directly from the Agent Studio audio management resource.
* **[Add variants to Knowledge items](./notes/25.02#reference-variants-in-the-knowledge-base)**: Add variant attributes to Knowledge content dynamically.
* **[Manage transition functions in a flow](./notes/25.02#managing-transition-functions-in-a-flow)**: Improve transition function management within flows, preventing unintended deletions.
* **[New conversation review annotations](./notes/25.02#conversation-review-annotations)**: Add annotations and comments to conversations for better review and collaboration.
* **[A new version of the overview dashboard](./notes/25.02#enterprise-overview-dashboard)**: A new standardized dashboard displaying key operational data like total calls, duration, and handover rates.
Click the **bolded** titles for a detailed breakdown of the released feature, or open the [notes tab](./notes/25.01) on the sidebar for the full release notes.
* **[Enterprise safety dashboard](./notes/25.01#safety-dashboard)**: A new dashboard focused on flagged calls and safety filter trigger analysis.
* **[Custom dashboards](./notes/25.01#custom-dashboards)**: Track project-specific success metrics with tailored dashboards.
* **[In-app calling](./notes/25.01#in-app-calling)**: Test voice interactions directly in-studio without telephony setup, enabling faster and simplified workflows.
* **[Audio management](./notes/25.01#audio-management)**: Delete or regenerate cached TTS audio for improved flexibility.
* **[A new Knowledge structure](./notes/25.01#knowledge-base-structure)**: Separate questions and content for better organization.
* **[End-of-conversation functions calls](./notes/25.01#end-functions)**: Trigger automatic function calls when a conversation ends to log data, create tickets, or call APIs.
* **[API enhancements](./notes/25.01#variants-in-the-conversations-api)**: Variant information now included in the Conversations API.
Click the **bolded** titles for a detailed breakdown of the released feature, or open the [notes tab](./notes/24.12) on the sidebar for the full release notes.
* **[Multi-site config](./notes/24.12#multi-site-config)**: Manage multiple site-specific Knowledge configurations in a single agent, with location-specific variants for tailored responses.
* **[Global ASR corrections, biasing, and keyword boosting](./notes/24.12#asr-updates)**: Customize Automatic Speech Recognition (ASR) corrections to refine transcribed text, improving LLM input accuracy.
* **[Audio management](./notes/24.12#audio-management)**: Browse, delete, regenerate, or upload cached TTS audio for better quality control.
* **[Customize latency response delay](./notes/24.12#customize-latency-response-delay)**: Set dynamic response delays to fit conversational tone and audience preferences.
* **[Copy and paste flows](./notes/24.12#copy-paste-flows)**: Transfer flows or nodes between projects to reuse configurations across builds.
* **[Call recordings download](./notes/24.12#call-recordings-download)**: Download call recordings directly from the conversation detail page, with required permissions.
Click the **bolded** titles for a detailed breakdown of the released feature, or open the [notes tab](./notes/24.11) on the sidebar for the full release notes.
* **[In-app function debugging](./notes/24.11#in-app-function-debugging)**: View and copy input, output, and error messages for function calls directly in the Conversation Review and agent Chat Panel.
* **[Enhanced SMS](./notes/24.11#enhanced-sms-functionality)**: agents can send SMS messages to alternative numbers specified by callers and upgrade SMS templates to advanced functions with added logic and configurations.
* **[Knowledge export](./notes/24.11#knowledge-base-export)**: Export Knowledge topics to a CSV file for version control and reuse.
* **[Barge-in feature](./notes/24.11#barge-in-feature)**: Enable agents to be interrupted by callers, improving natural conversation flow and reducing latency.
* **[Stop keywords](./notes/24.11#stop-on-keyword)**: Configure specific words or phrases to automatically halt the agent's response and trigger a function.
Click the **bolded** titles for a detailed breakdown of the released feature, or open the [notes tab](./notes/24.10) on the sidebar for the full release notes.
* **[Separate voice disclaimer with ringing tone](./notes/24.10#disclaimers)**: Customize greetings and dial tones to enhance user interaction.
* **[ASR biasing for flows](./notes/24.10#asr-biasing-for-flows)**: Configure speech recognition biasing for specific input types, like alphanumerics, times, or precise dates, and improve ASR performance and accuracy.
* **[UK and EU regions](./notes/24.10#uk-and-eu-regions)**: Regional expansion for improved performance and compliance.
* **[View versions](./notes/24.10#view-versions)**: Access and manage historical and live versions of agents for better development and maintenance.
* **[Content safety filters](./notes/24.10#content-safety-filters)**: Full control over content filter severity and configurations for project-specific needs.
***
Updates will be added to this page sequentially with product releases.