> ## Documentation Index
> Fetch the complete documentation index at: https://docs.poly.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# 10.2026

> October 2026 release notes.

The **October 2026** PolyAI release introduces **AI Scores**: 1–5 conversation scores that you define, graded by AI against your own criteria.

Expand the items below for details:

<AccordionGroup>
  <Accordion title="AI Scores: score conversations against your own criteria" icon="list-check" id="ai-scores">
    **Rollout date:** October 2026. Available on every project.

    [PolyScore](/analytics/polyscore) measures conversation quality the same way for every agent. **AI Scores** let you measure what matters to your business, such as compliance with a policy, accuracy, or a specific outcome.

    <img src="https://mintcdn.com/polyai/awKWpycYidI6Uitx/images/analytics/ai-scores-table.png?fit=max&auto=format&n=awKWpycYidI6Uitx&q=85&s=967bccbcd4b4aa70b5a5db9d0e0b0e2f" alt="Conversations table with two AI Score columns, and the breakdown tooltip open on one score showing each criterion's weight and answer" width="2336" height="1554" data-path="images/analytics/ai-scores-table.png" />

    **How it works**

    * Give the score a name and a description, and choose the channels it applies to: voice, webchat, or both.
    * Add up to five criteria. Each criterion is graded **Good / Fair / Poor** or **Yes / No**, and has a weight. Weights add up to 100%.
    * Optionally, add **exclusion criteria** to skip conversations the score doesn't apply to.
    * After each conversation ends, the AI grades every criterion from the transcript. The criteria combine into a 1–5 score, to one decimal place.
    * Start from scratch or from one of six templates, including **Simplified PolyScore**, **Compliance check**, and **User effort**.

    **Where you see AI Scores**

    * **Conversations** — one column per active score, with the criteria breakdown on hover, a filter, and a section on the **Scores** tab.
    * **CSV export** — one **AI Score: \<score name>** column per score.
    * **Dashboards** — chart AI Scores on self-serve dashboards. Look under **AI Scores created by you** in the **Metric** field.
    * **Wren** — ask about AI Score averages and trends.

    **Limits and access**

    * Up to 10 AI Scores per project, with up to 3 active at a time.
    * Only Admins can create and manage AI Scores. Anyone with **Read** on **Conversations** can see the results.
    * AI Scores apply to new conversations only. Turning a score on or editing it doesn't rescore past conversations.

    PolyScore is unchanged and keeps running alongside AI Scores.

    To get started, go to **Analyze > Analytics**, select **Edit**, then select **AI scores**. See [AI Scores](/analytics/ai-scores) for the full guide.
  </Accordion>
</AccordionGroup>

Questions? Reach out to your PolyAI account team.