> ## Documentation Index
> Fetch the complete documentation index at: https://docs.poly.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# 02.2026

> February 2026 release notes.

The **February 2026** PolyAI Agent Studio release introduces a new multi-channel navigation structure and expands visibility, control, and configuration across voice, chat, integrations, and review workflows.

Expand the items below for details:

<AccordionGroup>
  <Accordion title="Channels and navigation reorganization" icon="bars-staggered" id="channels-navigation-reorg">
    <iframe src="https://www.loom.com/embed/6492739064e644668f459f75b9c9643f" title="Loom video player" frameborder="0" className="w-full aspect-video rounded-xl" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen />

    Agent Studio now includes a dedicated **Channels** section in the sidebar. It separates channel-specific configuration from shared project resources such as flows, Knowledge content, and variants.

    **What's new:**

    * Added a new **Channels** section below **Build**.
    * Created dedicated pages for:
      * **Voice Configuration**
      * **Chat Configuration**
      * **Widget Configuration**
    * Moved **Chat configuration** from **Settings** into **Channels**.
    * Moved greeting and disclaimer settings from the **Agent** page into **Voice** and **Chat** configuration pages.
    * Placed **Widget** configuration under **Channels**.
    * Structured the section to support additional channels in future.

    **Navigation updates:**

    * Added a new **Deployments** section.
    * Moved **Environments** and **Project History** into **Deployments**.
    * Moved **Real-time Configuration** and **Configuration Builder** into **Build**.
    * Updated user permissions to reflect the new structure.
  </Accordion>

  <Accordion title="Voice library" icon="microphone-lines" id="voice-library">
    <img src="https://mintcdn.com/polyai/Dlkm5JXi7Fl7VLZ9/images/release-notes/2602/voice-library.png?fit=max&auto=format&n=Dlkm5JXi7Fl7VLZ9&q=85&s=a00904cc5d08ff82a65cdfe1ed68dcd7" alt="voice-library" width="3010" height="1502" data-path="images/release-notes/2602/voice-library.png" />

    The new **Voice library** makes it easier to browse, preview, and select voices for your agent.

    **What's new:**

    * Open the **Voice library** directly from the **Agent Voice** page.
    * Browse voices in the **Explore** tab or return to saved voices in **Favorites**.
    * Preview supported voices with custom test text before selecting them.
    * Filter voices by **language**, **region**, and **gender**.
    * View provider, language, and style tags for each voice.
    * Select a new voice directly from the library and apply it to the agent.

    **Agent Voice page updates:**

    * The **Agent Voice** page now links directly to the **Voice library**.
    * Voice selection is managed separately for the main **Agent** voice and the **Disclaimer** voice.
    * If disclaimer audio is configured elsewhere, the page links users to **Channels / Voice configuration**.
  </Accordion>

  <Accordion title="Latency visualization" icon="gauge-high" id="latency-visualization">
    <img src="https://mintcdn.com/polyai/Dlkm5JXi7Fl7VLZ9/images/release-notes/2602/latency.png?fit=max&auto=format&n=Dlkm5JXi7Fl7VLZ9&q=85&s=7b4f06c5eb3237d4b6e807e981f81cdf" alt="csat" width="3018" height="852" data-path="images/release-notes/2602/latency.png" />

    Latency insights are now available directly in the product, helping teams understand where response time is spent during a call.

    **What's new:**

    * View detailed latency breakdowns for conversations.
    * Inspect timing for **LLM requests**.
    * Inspect timing for **function calls**.
    * Use latency data to identify and reduce slow responses.
  </Accordion>

  <Accordion title="CSAT by voice" icon="square-poll-vertical" id="csat-by-voice">
    <img src="https://mintcdn.com/polyai/Dlkm5JXi7Fl7VLZ9/images/release-notes/2602/csat.png?fit=max&auto=format&n=Dlkm5JXi7Fl7VLZ9&q=85&s=4e4e7a0215c38e64bf36db604556d286" alt="csat" width="3010" height="1216" data-path="images/release-notes/2602/csat.png" />

    You can now configure in-call voice CSAT surveys directly in Agent Studio.

    **What's new:**

    * Dedicated **CSAT** page under **Configure**.
    * Toggle to enable or disable **in-call voice survey**.
    * Guided setup for routing callers into the survey flow from the hang-up function.
    * **Copy code** action for `conv.goto_csat_flow()`.
    * **Go to Functions** shortcut for updating hang-up logic.
    * Editable fields for the survey **lead-in message** and **survey question**.
    * Built-in guidance to use a **1 to 5 rating scale** for consistent feedback.

    **Dashboard support:**

    * CSAT results can now be tracked for voice interactions in dashboards.
  </Accordion>

  <Accordion title="Webchat enhancements" icon="message" id="webchat-markdown">
    <img src="https://mintcdn.com/polyai/Dlkm5JXi7Fl7VLZ9/images/release-notes/2602/chat-config.png?fit=max&auto=format&n=Dlkm5JXi7Fl7VLZ9&q=85&s=f06a553899c388c5ae579e1c113b9fb7" alt="chat-config" width="2996" height="1340" data-path="images/release-notes/2602/chat-config.png" />

    February expands Webchat deployment and improves chat configuration and rendering.

    **Chat configuration:**

    * Enable chat from the **Chat Configuration** page under **Channels**.
    * Manage **Widget** configuration separately and push changes directly to environments.
    * Display in-product banners to guide chat enablement before widget setup.
    * Align chat configuration with branching behavior.

    **Markdown rendering:**

    * Render formatted markdown in the **Test Agent Chat** panel.
    * Display formatted markdown in **Conversation Review**.
    * Support **bold**, *italics*, lists, links, and code blocks.
  </Accordion>

  <Accordion title="Easy telephony integrations" icon="phone" id="ccaas-integrations">
    <img src="https://mintcdn.com/polyai/Dlkm5JXi7Fl7VLZ9/images/release-notes/2602/integrations.png?fit=max&auto=format&n=Dlkm5JXi7Fl7VLZ9&q=85&s=f5e87d3201b538b2806fdd9c873c7fdd" alt="integrations" width="3008" height="1448" data-path="images/release-notes/2602/integrations.png" />

    Agent Studio now supports click-based integrations with leading CCaaS providers.

    **What's new:**

    * Integrate **Dialpad**, **Twilio**, and **Five9** directly from the **Integrations** page.
    * Route directly to the **Handoffs** page after setup.
    * Update the **Handoffs** page to reflect telephony integrations for unified routing.

    **Note:** Zendesk integration support is coming in a future release.
  </Accordion>

  <Accordion title="User permissions" icon="user-shield" id="user-permissions">
    <img src="https://mintcdn.com/polyai/Dlkm5JXi7Fl7VLZ9/images/release-notes/2602/permissions.png?fit=max&auto=format&n=Dlkm5JXi7Fl7VLZ9&q=85&s=f987507feecef5bceaab69c5f1c41b8e" alt="permissions" width="1114" height="1486" data-path="images/release-notes/2602/permissions.png" />

    You can now assign **mixed permissions** across different areas of Agent Studio. Give users edit access where they build, and restrict access where they only need visibility.

    **What's new:**

    * Set permissions per navigation area using **None / Read / Edit**.
    * Mix permissions across sections in the same project (for example: **Edit Knowledge** while **Read-only Functions**).
    * Expand sections (for example: **Analytics → Conversations**) and set more specific access where needed.
  </Accordion>

  <Accordion title="Security and usability updates" icon="wand-magic-sparkles" id="security-usability-updates">
    February also delivers smaller refinements across testing and review.

    **What's new:**

    * Increase sample question limit from **10 to 20** per topic.
    * Mask secret values by default in the **Secrets** UI.
    * Unmask on focus and re-mask on blur.
    * Add copy-to-clipboard support for secret values.
    * Update user permissions to match the new navigation structure.
    * Upgrade **PolyScore** and **Call Summaries** to use **GPT-5**.
  </Accordion>
</AccordionGroup>