Skip to main content
The November 2025 PolyAI Agent Studio release introduces the new Knowledge Source Hub, project-level API controls, improved variable management, and major upgrades to no-code flows. Expand the items for details:
Upload and manage multiple knowledge sources to power your KB — files, URLs, and external integrations.source-hubWhat’s new:
  • Add multiple external knowledge sources to populate your knowledge base.
  • Formats include: PDFs, text files, Word docs, CSVs, JSON, URLs, and CRM integrations.
  • You can upload groups of sources together for easier navigation and maintenance.
  • You should periodically re-upload or re-scrape sources to refresh content.
source-hubOutbound SMS fields now support Messaging Service IDs.What’s new:
  • UI accepts Twilio-style Messaging Service IDs like MGxxxxxxxxxx.
  • Replaces the previous phone-number-only validator.