> ## Documentation Index
> Fetch the complete documentation index at: https://docs.poly.ai/llms.txt
> Use this file to discover all available pages before exploring further.

<AgentInstructions>

## Submitting Feedback

If you encounter incorrect, outdated, or confusing documentation on this page, submit feedback:

POST https://docs.poly.ai/feedback

```json
{
  "path": "/releases/notes/25.10",
  "feedback": "Description of the issue"
}
```

Only submit feedback when you have something specific and actionable to report.

</AgentInstructions>

# 10.2025

> October 2025 release notes.

The **October 2025** PolyAI Agent Studio release introduces live call monitoring, advanced Webchat configuration, automated regression tests, smarter analytics features, and improved deployment control.

Expand the items for details:

<AccordionGroup>
  <Accordion title="Live call listening" icon="headphones" id="live-call-listening">
    Monitor calls as they happen in real time in [Conversation Review](/analytics/conversations/introduction).

    <img src="https://mintcdn.com/polyai/Dlkm5JXi7Fl7VLZ9/images/release-notes/2510/live-listening.png?fit=max&auto=format&n=Dlkm5JXi7Fl7VLZ9&q=85&s=c5a03b9f69fa1651cf44bc8cf6e63a0e" alt="live-call-listening" width="2948" height="1182" data-path="images/release-notes/2510/live-listening.png" />

    **What's new:**

    * In-progress calls now appear in the **Conversations** list with live duration indicators.
    * Watch turns stream live as they occur, including timestamps and caller metadata.
    * Access is permission-controlled – users without [PII-level](/tools/classes/conv-log#pii) access cannot view transcripts.
    * A new tabbed view separates *Live*, *Ended*, and *All* calls for easier navigation.
  </Accordion>

  <Accordion title="Advanced Webchat customization" icon="comments" id="advanced-webchat-customization">
    Webchat now supports configurable disclaimer messages and consent prompts to meet legal and privacy requirements.

    <img src="https://mintcdn.com/polyai/Dlkm5JXi7Fl7VLZ9/images/release-notes/2510/webchat-config.png?fit=max&auto=format&n=Dlkm5JXi7Fl7VLZ9&q=85&s=26d5dfa3af64b88071c60b735f49988e" alt="webchat-disclaimer" width="2880" height="1502" data-path="images/release-notes/2510/webchat-config.png" />

    **What's new:**

    * Add a **custom disclaimer** message above the input field.
    * Include **clickable Privacy Policy** and **Terms & Conditions** links.
    * Optionally require an **"I consent"** button before starting a chat.
    * Configure everything from **Settings → Webchat**.
  </Accordion>

  <Accordion title="Auto-run Test Sets" icon="vial" id="auto-run-test-sets">
    You can now run Test Sets automatically when publishing to Sandbox, or promoting to Pre-release or Live.

    <img src="https://mintcdn.com/polyai/Dlkm5JXi7Fl7VLZ9/images/release-notes/2510/test-sets-auto.png?fit=max&auto=format&n=Dlkm5JXi7Fl7VLZ9&q=85&s=d11d0b74bfa9128bbf00b14272ea16fd" alt="auto-run-test-sets" width="2982" height="1042" data-path="images/release-notes/2510/test-sets-auto.png" />

    **What's new:**

    * Configure **Test Sets** to run automatically on publish or promote.
    * Runs trigger before deployment to Sandbox, Pre-release, or Live environments.
    * Enforces regression testing for complex, multi-variant projects.
  </Accordion>

  <Accordion title="Function logging (conv.log)" icon="file-lines" id="function-logging-conv-log">
    Write structured logs directly from inside functions using `conv.log`, viewable in **Conversation Review → Diagnosis** and the **Conversations API**.

    ```python theme={"theme":{"light":"github-light","dark":"github-dark"}}
    def handle_booking(conv):
        conv.log.info("Validating booking", booking_id=conv.state.get("booking_id"))
        conv.log.warning("Slow API response", vendor="booking_api", latency_ms=4800)
        conv.log.error("Payment failed", code="CARD_DECLINED", retriable=False)
        conv.log.info("User phone captured", phone=conv.caller_number, is_pii=True)
    ```

    **What's new:**

    * Use `conv.log.info`, `conv.log.warning`, and `conv.log.error` to record structured logs.
    * Entries appear inline in Conversation Review and in API responses.
    * Mark entries as **PII** so only users with permission can view them.
  </Accordion>

  <Accordion title="Smart Analyst templates" icon="chart-line" id="smart-analyst-templates">
    Smart Analyst now opens with a new **Templates** interface – offering ready-made, categorized prompts for instant insight generation.

    <img src="https://mintcdn.com/polyai/Dlkm5JXi7Fl7VLZ9/images/release-notes/2510/analyst-template.png?fit=max&auto=format&n=Dlkm5JXi7Fl7VLZ9&q=85&s=2ee15a2cdb20d9592c665f599343ff82" alt="smart-analyst-template" width="1564" height="1084" data-path="images/release-notes/2510/analyst-template.png" />

    **What's new:**

    * Start faster with **pre-built analysis templates**, organized by category: *Customer Insights*, *Agent Performance*, and *Custom Research*.
    * Templates include optimized queries and short descriptions for clear outcomes.
    * Selecting a template auto-fills the query field with a pre-configured analysis prompt.
    * Each template is designed to help non-technical users explore real data and build useful reports instantly.
    * Templates will expand over time with more analysis types and custom management tools.
  </Accordion>

  <Accordion title="Agent Analysis – scheduled batches" icon="bars-progress" id="agent-analysis-scheduled-batches">
    You can now schedule Agent Analysis to run **daily** or **weekly**. Automating recurring analysis tasks is a good way to continuously track the performance of your project after deployment or when it is in QA.

    <img src="https://mintcdn.com/polyai/Dlkm5JXi7Fl7VLZ9/images/release-notes/2510/analysis-cadence.png?fit=max&auto=format&n=Dlkm5JXi7Fl7VLZ9&q=85&s=4a06e9ab92541af8ebc111ccb0f8e732" alt="scheduled-batches" width="3018" height="1442" data-path="images/release-notes/2510/analysis-cadence.png" />
  </Accordion>
</AccordionGroup>
