> ## Documentation Index
> Fetch the complete documentation index at: https://docs.poly.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# 12.2024

> December 2024 release notes.

The **December 2024** release adds variants, which enable multi-site configuration with individual agents now able to access multiple partitioned Knowledge configurations. This release also refines ASR capabilities,
latency customization, and builder tools.

Expand the items for details:

<AccordionGroup>
  <Accordion title="Multi-site config" icon="sitemap" id="multi-site-config">
    <Tip> Visit the full [variant management](/variant-management/introduction) page for details. </Tip>

    <img src="https://mintcdn.com/polyai/ZVzKq3G72RK1ScpE/images/release-notes/2412/variant-management.png?fit=max&auto=format&n=ZVzKq3G72RK1ScpE&q=85&s=db08f5e51819adae1d72d5ef02d326b9" alt="variants" width="2212" height="960" data-path="images/release-notes/2412/variant-management.png" />

    Use variants to manage [Knowledge](/managed-topics/introduction) content for multiple locations in a single agent, and use one agent to handle
    enquiries about a business with outlets in different timezones, legal jurisdictions, or tax codes.

    Each variant has content for custom attributes like phone numbers, addresses, and opening hours. You can use variants and variables in [SMS](/sms/introduction),
    [functions](/tools/introduction), and [Knowledge](/managed-topics/introduction) entries, with the `${variant_foo}` format:

    > Imagine you have an attribute `site_number`, your SMS content field would be:
    > `Please contact the office at ${variant_site_number}`

    <Tip>You can add logic to your [start function](/tools/start-tool) to direct the agent to likely variant Knowledge items
    based on phone number geolocation.</Tip>
  </Accordion>

  <Accordion title="ASR updates" icon="microphone" id="asr-updates">
    Use transcript corrections to aid agents in recognizing domain-specific terms, and avoid issues with homonyms like:

    * "I see you" for a hospital's ICU.
    * "Money" for an art museum dealing with works by Monet.

          <img src="https://mintcdn.com/polyai/ZVzKq3G72RK1ScpE/images/release-notes/2412/transcript-correction.png?fit=max&auto=format&n=ZVzKq3G72RK1ScpE&q=85&s=e2b92916c9c5ae26097acc419895098d" alt="transcript-corrections" width="2140" height="940" data-path="images/release-notes/2412/transcript-correction.png" />

    Go to **"Speech Recognition"** > **"Transcript Corrections."** in the studio to use this feature, and visit the full [documentation](/speech-recognition/introduction#configuring-transcript-corrections) page for more details.
  </Accordion>

  <Accordion title="Customize latency response delay" icon="hourglass-half" id="customize-latency-response-delay">
    Control latency to alter the agent's conversational tone to match audience preferences.

    <img src="https://mintcdn.com/polyai/ZVzKq3G72RK1ScpE/images/release-notes/2412/interaction-style.png?fit=max&auto=format&n=ZVzKq3G72RK1ScpE&q=85&s=484f6816af6a2557120ee901d5c646d1" alt="latency" width="2084" height="1472" data-path="images/release-notes/2412/interaction-style.png" />

    **Use case:**

    * Configure thoughtful delays to prevent interruptions.
    * Set faster response times for rapid user queries.

    **How to use:**

    * Go to **"Settings"**, then **"Interaction Style"**, and select the desired response delay time.

    Visit the [audio management](/audio-management/introduction#interaction-style) page for more details.
  </Accordion>

  <Accordion title="Copy and paste flows" icon="copy" id="copy-paste-flows">
    You can now copy and paste entire [flows](/flows/introduction) or specific nodes between projects, by using `Cmd/Ctrl + C` to copy and `Cmd/Ctrl + V` to paste flows or nodes.

    **Key features:**

    * Copy entire flows or partial nodes within or across projects.
    * Import any subsidiary global or transition [functions](/tools/introduction) without overwriting existing templates.

          <img src="https://mintcdn.com/polyai/ZVzKq3G72RK1ScpE/images/release-notes/2412/copy-paste-flows.png?fit=max&auto=format&n=ZVzKq3G72RK1ScpE&q=85&s=b7d473211ebf2949af21088d3b658eb2" alt="copy-paste-flows" width="3020" height="1384" data-path="images/release-notes/2412/copy-paste-flows.png" />
  </Accordion>

  <Accordion title="Call recordings download" icon="download" id="call-recordings-download">
    Users can now download call recordings directly from the studio for offline review and analysis.

    **How to use:**

    * Open the **"Conversation"** page.
    * Click on the **"Download"** icon to save the call recordings locally.

    <Note> You may not have permissions enabled by default. Speak to your PolyAI advisor or email support for more information on enabling permissions. </Note>
  </Accordion>
</AccordionGroup>