> ## Documentation Index
> Fetch the complete documentation index at: https://docs.poly.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# 10.2024

> October 2024 release notes.

The **October 2024** release brings targeted updates to ASR, regional expansion, version management, voice customization, and content filtering.

Expand the items for details:

<AccordionGroup>
  <Accordion title="ASR biasing for flows" icon="comment-dots" id="asr-biasing-for-flows">
    <img src="https://mintcdn.com/polyai/ZVzKq3G72RK1ScpE/images/release-notes/2410/flows-asr-biasing.png?fit=max&auto=format&n=ZVzKq3G72RK1ScpE&q=85&s=f370837b0e737a2cb9e431624e46505a" alt="flows-asr" width="3018" height="1300" data-path="images/release-notes/2410/flows-asr-biasing.png" />

    The **ASR biasing for flows** feature allows builders to improve ASR performance by configuring biasing for specific types of inputs at particular [flow](/flows/introduction) steps.

    **Key highlights:**

    * Bias for input types including alphanumeric, numeric, precise date, string number, yes/no, name spelling, party size, relative date, and time.
    * Optimal biasing effectiveness is achieved by selecting the minimal necessary inputs.

    **Benefits:**

    * **Improved ASR performance**: Targeted biasing enhances recognition accuracy for specific input types.
    * **Higher recognition rate**: Custom biasing ensures critical inputs are accurately captured.

    **How to use:**

    * Open the **"Flows"** section under the Build tab.
    * Configure biasing for input types at designated Flow steps.
  </Accordion>

  <Accordion title="UK and EU regions" icon="globe" id="uk-and-eu-regions">
    The studio now operates in **UK and EU regions** as well as the default **US**.

    **Key updates:**

    * **EUW-1** and **UK-1** production environments.
    * New regional domain addresses:
      * **US:** [studio.us.poly.ai](https://studio.us.poly.ai)
      * **UK:** [studio.uk.poly.ai](https://studio.uk.poly.ai)
      * **EUW:** [studio.eu.poly.ai](https://studio.eu.poly.ai)
    * Authentication formats for regional production environments remain the same.
  </Accordion>

  <Accordion title="View versions" icon="code-compare" id="view-versions">
    Manage and review **historical, draft, sandbox, pre-release, and live versions** of your agent for seamless change management.

    <img src="https://mintcdn.com/polyai/ZVzKq3G72RK1ScpE/images/release-notes/2410/environments.png?fit=max&auto=format&n=ZVzKq3G72RK1ScpE&q=85&s=4a2f71688c085482232c4eee96ca85af" alt="flows-asr" width="3024" height="1472" data-path="images/release-notes/2410/environments.png" />

    **Key highlights:**

    * View and manage all agent versions.
    * Access historical versions for a comprehensive overview.

    **Benefits:**

    * **Development and Deployment**: Efficiently manage changes to align with business objectives.
    * **Ongoing Maintenance**: Implement updates without impacting user experience.

    Visit the [environments and versions](/environments-and-versions/introduction) page for more details.
  </Accordion>

  <Accordion title="Disclaimers" icon="bullhorn" id="disclaimers">
    Set a distinct **greeting message and dial tone** before the agent interaction begins.

    <img src="https://mintcdn.com/polyai/ZVzKq3G72RK1ScpE/images/release-notes/2410/disclaimer.png?fit=max&auto=format&n=ZVzKq3G72RK1ScpE&q=85&s=a38430f278c6e2c4d225cd51a106e2b7" alt="flows-asr" width="3024" height="1592" data-path="images/release-notes/2410/disclaimer.png" />

    **Key highlights:**

    * Customize greeting messages with a separate voice.
    * Upload custom dial tones for tailored interactions.

    **How to use:**

    * Go to the **"Agent"** section.
    * Enable the disclaimer message and configure the greeting and tone settings.
  </Accordion>

  <Accordion title="Content safety filters" icon="filter" id="content-safety-filters">
    Gain full control over **Safety Filters** directly in the studio UI. Builders can fine-tune severity settings or disable specific filters to better align with project requirements.

    <img src="https://mintcdn.com/polyai/ZVzKq3G72RK1ScpE/images/release-notes/2410/safety-filters.png?fit=max&auto=format&n=ZVzKq3G72RK1ScpE&q=85&s=f4d0d0daf0bdcfbe2a2225944e5178ca" alt="flows-asr" width="3024" height="1470" data-path="images/release-notes/2410/safety-filters.png" />

    **Key highlights:**

    * Adjust filter severity to match client risk tolerance.
    * Disable specific filters when necessary.

    **How to use:**

    * In the **"Settings"** section, modify filter thresholds using the slider or disable filters as needed.
  </Accordion>
</AccordionGroup>