> ## Documentation Index
> Fetch the complete documentation index at: https://docs.poly.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Platform overview

> PolyAI's Agentic Dialog Platform is an enterprise platform for building voice and chat agents.

PolyAI's **Agentic Dialog Platform** runs production voice and chat agents for enterprise brands, and the same platform is available to every team building on PolyAI. Use it to handle bookings, billing, escalations, and other conversations the agent is expected to resolve end to end. Most agents run on [Raven](/agent-settings/raven), PolyAI's proprietary LLM, with sub-300ms latency in 24+ languages.

To start from a description, use [Agent Builder](/studio-assistant/introduction). It generates the agent, conversation tracks, and guardrails from your prompt. Every agent has a [shareable test environment](/widgets/test) for validating behavior across channels and collecting review from stakeholders before you promote a build. To work from an IDE, use the [ADK](/extend/adk): self-serve API keys, a CLI, and a Git-based workflow.

## Surfaces

You can manage the same agent through any of these:

<CardGroup cols={3}>
  <Card title="Agent Studio" icon="browser" href="/get-started/introduction">
    **Build with or without code**

    Build and maintain agents, view analytics, and manage deployments through a visual interface.
  </Card>

  <Card title="PolyAI ADK" icon="terminal" href="/extend/adk">
    **Build like an engineer**

    CLI and Python package for building agents locally with a Git-native workflow.
  </Card>

  <Card title="Agent Studio APIs" icon="code" href="/api-reference/introduction">
    **Integrate with your systems**

    REST APIs for updating and configuring agents programmatically.
  </Card>
</CardGroup>

## Choose your surface

|                   | Agent Studio                             | ADK                                    | APIs                                  |
| ----------------- | ---------------------------------------- | -------------------------------------- | ------------------------------------- |
| **Who it's for**  | Non-technical users, visual workflow     | Technical teams, engineering workflows | Enterprises with internal tooling     |
| **How you work**  | Visual UI – point and click              | CLI and Python – local dev with Git    | REST endpoints – programmatic control |
| **Best for**      | Building and tuning agents interactively | Bulk authoring, version control, CI/CD | Programmatic control, automation      |
| **Code required** | Optional                                 | Yes (Python)                           | Yes (any language)                    |

An agent built in Studio can be updated through the ADK or APIs, and vice versa.

## Platform capabilities

All three surfaces share the same platform capabilities:

<CardGroup cols={3}>
  <Card title="Raven LLM" icon="brain" href="/agent-settings/raven">
    Proprietary LLM – sub-300ms latency, 24+ languages, no hallucination
  </Card>

  <Card title="Voice and chat" icon="microphone" href="/voice/introduction">
    Multi-provider TTS and ASR, plus webchat and SMS
  </Card>

  <Card title="Knowledge and RAG" icon="book-open" href="/managed-topics/introduction">
    Managed topics, connected knowledge sources, and retrieval-augmented generation
  </Card>

  <Card title="Flows" icon="diagram-project" href="/flows/introduction">
    Multi-step conversation workflows – no-code or code-driven
  </Card>

  <Card title="Integrations ecosystem" icon="plug" href="/integrations/introduction">
    Five9, NICE, Twilio, Genesys, Salesforce, ServiceNow, and more
  </Card>

  <Card title="Analytics" icon="chart-line" href="/analytics/dashboards/introduction">
    Dashboards, conversation review, and PolyScore
  </Card>
</CardGroup>

## Get started

<CardGroup cols={3}>
  <Card title="Quickstart" icon="rocket" href="/get-started/quickstart">
    Build your first agent in Agent Studio in minutes
  </Card>

  <Card title="ADK documentation" icon="terminal" href="https://polyai.github.io/adk/">
    Install the CLI and start building agents locally
  </Card>

  <Card title="API reference" icon="square-terminal" href="/api-reference/introduction">
    Explore PolyAI's REST APIs
  </Card>
</CardGroup>