> ## Documentation Index
> Fetch the complete documentation index at: https://docs.poly.ai/llms.txt
> Use this file to discover all available pages before exploring further.

<AgentInstructions>

## Submitting Feedback

If you encounter incorrect, outdated, or confusing documentation on this page, submit feedback:

POST https://docs.poly.ai/feedback

```json
{
  "path": "/learn/guides/polyacademy",
  "feedback": "Description of the issue"
}
```

Only submit feedback when you have something specific and actionable to report.

</AgentInstructions>

# PolyAcademy: Learn to build voice agents

> Free, hands-on tutorials for building voice agents in Agent Studio. Go from beginner to expert at your own pace – no coding required to start.

PolyAcademy is hands-on training for PolyAI's Agent Studio. You'll build a real voice agent from scratch, test it, and progressively add more advanced capabilities – all through guided, structured lessons.

Whether you're brand new to Agent Studio or looking to sharpen your skills, PolyAcademy gives you a clear path from beginner to expert.

<Info>
  **No coding required to start.** Level 1 is designed for anyone. Levels 2 and 3 introduce more advanced concepts, including Python functions and code-driven flows.
</Info>

## What is PolyAcademy?

PolyAcademy is a free, self-paced learning program built into the PolyAI documentation. It's structured into three levels that progressively build on each other:

<CardGroup cols={3}>
  <Card title="Level 1: Build your first agent" icon="rocket" href="/learn/guides/get-started">
    Go from a blank project to a working voice agent in about 30 minutes. You'll configure a personality, teach it to answer questions, choose a voice, and learn to test safely.

    **No code required.**
  </Card>

  <Card title="Level 2: Make it smarter" icon="graduation-cap" href="/learn/guides/advanced/add-complex-kb-topic">
    Add multi-turn topics, connect functions to APIs, fine-tune how your agent speaks, and use diagnostics to understand what's happening under the hood.
  </Card>

  <Card title="Level 3: Production polish" icon="star" href="/learn/guides/expert/code-organization">
    Structure code for maintainability, build reliable multi-step flows, write natural-sounding speech, and polish the voice experience for real users.
  </Card>
</CardGroup>

## Who is it for?

PolyAcademy is designed for anyone who works with Agent Studio:

* **New users** looking for a guided introduction
* **Agent designers** who want to deepen their skills
* **Developers** learning to extend agents with code
* **Project managers** who want to understand how agents are built

You don't need prior experience with PolyAI or voice agents. Level 1 starts from the very beginning.

## How lessons work

Every PolyAcademy lesson follows the same structure, so you always know what to expect:

<Steps>
  <Step title="Learn the concept">
    A short explanation with examples – just enough context to understand the feature
  </Step>

  <Step title="Quiz yourself">
    Quick questions to check you understood the key idea before moving on
  </Step>

  <Step title="Try it yourself">
    A hands-on challenge you complete in Agent Studio using what you just learned
  </Step>

  <Step title="Go deeper">
    Links to the full reference documentation if you want more detail on any topic
  </Step>
</Steps>

## What you'll build

By the time you complete all three levels, you'll have built an agent that:

* Answers real questions with configured knowledge topics
* Speaks with a voice and personality you've chosen
* Handles multi-turn conversations with actions like SMS and handoffs
* Runs Python functions that connect to external systems
* Uses flows for structured, multi-step interactions
* Is safely versioned and promoted across environments

## Start learning

<CardGroup cols={2}>
  <Card title="Start Level 1" icon="rocket" href="/learn/guides/get-started">
    Build your first working agent – the best place to begin
  </Card>

  <Card title="Browse all levels" icon="house" href="/learn/guides/introduction">
    See the full PolyAcademy curriculum and pick your starting point
  </Card>
</CardGroup>

<Tip>
  Already have a live agent and want maintenance tips instead? Check out the [Maintain](/learn/maintain/introduction) section for best practices on keeping agents healthy.
</Tip>