> ## Documentation Index
> Fetch the complete documentation index at: https://docs.poly.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Home

> Learn to build, configure, and maintain production-ready voice agents through hands-on guides across three skill levels.

<img src="https://mintcdn.com/polyai/5TqB0Il1JYn5J7QH/images/academy/banner.png?fit=max&auto=format&n=5TqB0Il1JYn5J7QH&q=85&s=2b0b37a8f4cf1dcd9427c07abe59a4db" alt="PolyAcademy" style={{ display: 'block', margin: '0 auto', maxWidth: '1200px', width: '100%' }} width="1440" height="240" data-path="images/academy/banner.png" />

<Info>
  **PolyAcademy** is a step-by-step path from a blank project to a production agent, organised by skill level.
</Info>

PolyAcademy is structured for builders who are new to PolyAI and for teams refining an existing agent. If you already have a live agent, go directly to [Maintain](/learn/maintain/introduction).

## Before you start

<Card title="Design principles" icon="lightbulb" href="/learn/guides/design-principles">
  Core priorities, practical guidelines, and the reasoning behind agent design decisions.
</Card>

## Choose your level

<CardGroup cols={3}>
  <Card title="Level 1: Build your first agent" icon="rocket" href="/learn/guides/get-started">
    Go from a blank project to a working agent you can talk to – no code required.

    **For:** First-time users · \~30 min
  </Card>

  <Card title="Level 2: Make it smarter" icon="graduation-cap" href="/learn/guides/advanced/add-complex-kb-topic">
    Add functions, multi-turn topics, response controls, and audio tuning.

    **For:** Users who completed Level 1
  </Card>

  <Card title="Level 3: Production polish" icon="star" href="/learn/guides/expert/code-organization">
    Organize code, build flows, write natural speech, and polish voice quality.

    **For:** Developers and senior designers
  </Card>
</CardGroup>

## How each lesson works

Every lesson follows the same pattern so you always know what to expect:

<Steps>
  <Step title="Learn the concept">
    A short explanation with examples – just enough to get going
  </Step>

  <Step title="Quiz yourself">
    Quick questions to check you understood the key idea
  </Step>

  <Step title="Try it yourself">
    A hands-on challenge you complete in Agent Studio
  </Step>

  <Step title="Track your progress">
    Mark lessons complete as you go and pick up where you left off
  </Step>
</Steps>

## What you'll build at each level

<AccordionGroup>
  <Accordion title="Level 1: Your first working agent" icon="circle-1">
    By the end, you'll have a real agent that answers questions, speaks with a configured voice, and is safely versioned across environments.

    * Create and configure a project
    * Build simple FAQ topics
    * Test in Chat and Call
    * Manage environments and versions
    * Review conversations to see what happened

    <Tip>No coding needed. Level 1 is designed for anyone – even if you've never used Agent Studio before.</Tip>
  </Accordion>

  <Accordion title="Level 2: A smarter, more capable agent" icon="circle-2">
    You'll add real power to your agent – multi-turn conversations, automated actions, and fine-tuned speech.

    * Complex multi-turn topics with actions
    * Functions and return values
    * Response controls and pronunciations
    * Audio management and voice tuning
    * Global ASR biasing
    * Variant management for multi-location agents
  </Accordion>

  <Accordion title="Level 3: Production-quality experience" icon="circle-3">
    You'll learn the techniques that make agents sound professional and scale reliably.

    * Code organization with imports and shared utilities
    * Flows for structured multi-turn interactions
    * Flow patterns: collection, validation, handoff
    * Writing natural agent speech
    * Voice polish: filler, turn-taking, personalization
  </Accordion>
</AccordionGroup>

<Tip>
  Each PolyAcademy lesson links to the relevant **reference page** in the Help Center. Look for the "Go deeper" links at the end of each section.
</Tip>