> ## Documentation Index
> Fetch the complete documentation index at: https://docs.poly.ai/llms.txt
> Use this file to discover all available pages before exploring further.

<AgentInstructions>

## Submitting Feedback

If you encounter incorrect, outdated, or confusing documentation on this page, submit feedback:

POST https://docs.poly.ai/feedback

```json
{
  "path": "/integrations/zoom",
  "feedback": "Description of the issue"
}
```

Only submit feedback when you have something specific and actionable to report.

</AgentInstructions>

# Zoom Contact Center

> Integrate PolyAI with Zoom Contact Center for voice agent handling through a SIP trunk.

Connect PolyAI to **Zoom Contact Center (ZCC)** as a third-party voice agent through a SIP trunk. PolyAI handles inbound calls in your Zoom Contact Center environment.

<Note>
  This is a managed integration. Contact your PolyAI account manager to set up Zoom Contact Center connectivity.
</Note>

## How it works

PolyAI connects to Zoom Contact Center through a SIP trunk. When a call arrives at your Zoom Contact Center, it can be routed to PolyAI for automated handling. If the agent needs to escalate, the call is transferred back to a live agent in Zoom Contact Center.

## Prerequisites

* A Zoom Contact Center license (not Zoom Phone)
* SIP trunk configuration access in your Zoom environment
* Coordination with your PolyAI account manager

<Warning>
  Zoom Phone and Zoom Contact Center use different SIP implementations. Zoom Phone only supports basic call passing with no custom SIP headers. This integration is for **Zoom Contact Center** only.
</Warning>

## Setup

This integration is configured by PolyAI in coordination with your team. Contact your PolyAI account manager to get started.

## Related pages

<CardGroup cols={2}>
  <Card title="Custom SIP" href="/integrations/voice/sip/custom-sip" icon="phone-volume">
    General SIP trunk integration reference.
  </Card>

  <Card title="Call handoffs" href="/call-handoff/introduction" icon="phone-arrow-right">
    Configure call transfers back to Zoom Contact Center agents.
  </Card>
</CardGroup>