> ## Documentation Index
> Fetch the complete documentation index at: https://docs.poly.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Dialpad

> Connect your PolyAI agent to Dialpad for voice automation and handoffs.

Connect PolyAI to Dialpad to automate voice interactions through Dialpad's cloud communications platform. Handle inbound calls and route complex issues to live agents.

<Note>
  Dialpad integration is available through the quick setup flow in Agent Studio. Go to **Configure > Integrations** and click **Dialpad** to get started.
</Note>

## Quick setup

Agent Studio provides click-based integration with Dialpad:

1. Go to **Configure > Integrations** in the sidebar.
2. Click the **Dialpad** card.
3. Follow the guided setup flow to connect your Dialpad account.
4. After setup, you're routed to the **Handoffs** page to configure call routing.

<Tip>
  The quick setup handles authentication and basic configuration. For advanced settings, continue with the manual configuration below.
</Tip>

## Prerequisites

Before integrating:

* Active Dialpad account with admin access
* PolyAI project with a configured agent
* Phone numbers provisioned in Dialpad

## How it works

When integrated, PolyAI handles incoming calls routed from Dialpad:

1. Caller dials a Dialpad number
2. Dialpad routes the call to PolyAI
3. PolyAI agent handles the conversation
4. If needed, the agent transfers back to Dialpad for human handoff

## Configuring handoffs

After integration, configure how calls transfer back to human agents:

1. Go to **Build > Call handoffs**.
2. Create handoff destinations for different scenarios.
3. Map destinations to Dialpad queues or agents.

See [Call handoffs](/call-handoff/introduction) for detailed configuration options.

## Testing the integration

1. Make a test call to your Dialpad number.
2. Verify the call routes to your PolyAI agent.
3. Test a handoff scenario to confirm transfers work.
4. Review the call in **Analytics > Conversations > Voice**.

## Troubleshooting

| Issue                     | Solution                                           |
| ------------------------- | -------------------------------------------------- |
| Calls not reaching PolyAI | Verify Dialpad routing configuration               |
| Handoffs failing          | Check handoff destination mapping in Call Handoffs |
| Audio quality issues      | Review network connectivity and codec settings     |

## Related pages

* [Integrations overview](/integrations/introduction) – All available integrations
* [Call handoffs](/call-handoff/introduction) – Configure call transfers
* [Voice integrations](/integrations/voice/introduction) – Other voice platform integrations