> ## Documentation Index
> Fetch the complete documentation index at: https://docs.poly.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# PolyAI documentation

> Build agents ready for real customer conversations.

<div className="full-only">
  <Frame>
    <img src="https://mintcdn.com/polyai/Qu880HppNqT19Eyr/images/home/front-page-graphic.png?fit=max&auto=format&n=Qu880HppNqT19Eyr&q=85&s=d6d69ba1166158f3f269001258fff640" alt="PolyAI platform documentation" style={{ display: 'block', margin: '0 auto', maxWidth: '1200px', width: '100%' }} width="1440" height="240" data-path="images/home/front-page-graphic.png" />
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  ## Welcome to PolyAI

  PolyAI is the Agentic Dialog Platform for building voice and chat agents that complete real customer tasks — taking bookings, processing payments, filing claims, handling escalations — across 24+ languages, with sub-300ms responses.

  * **Built for resolution, not deflection.** [Raven](/agent-settings/raven), [flows](/flows/introduction), and [grounded knowledge](/managed-topics/introduction) work together so the agent finishes the task.
  * **Voice-first and multilingual.** Sub-300ms responses across 24+ languages.
  * **Three surfaces for the same agent.** [Agent Studio](/get-started/introduction) for visual configuration, the [ADK](/extend/adk) for a local Git-based workflow, and the [REST APIs](/api-reference/introduction) for programmatic control.
  * **Test before promoting.** Every edit lands in a [shareable test environment](/widgets/test) before it reaches production.

  If you're new, start with the [quickstart](/get-started/quickstart) to build a working agent in under 10 minutes.
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<div className="simplified-only">
  PolyAI's Agentic Dialog Platform is self-serve. Use Studio Assistant to describe the agent you want and get a working version you can iterate on.

  # Build a voice agent

  Describe your use case to [Studio Assistant](https://studio.poly.ai/) and it configures the flows, knowledge, and voice for you. Test the result in a shared preview, then embed it on your site.

  <Frame caption="Paste your company URL and Studio Assistant creates a tailored agent">
    <img src="https://mintcdn.com/polyai/Q-CGDMOxOSX2tBiN/images/home/agent-builder-onboarding.png?fit=max&auto=format&n=Q-CGDMOxOSX2tBiN&q=85&s=722f4077733ea4e2696434e2a7a24042" alt="Agent Studio onboarding screen asking for your company website URL" style={{ maxWidth: '720px', width: '100%', margin: '0 auto', display: 'block' }} width="3012" height="1628" data-path="images/home/agent-builder-onboarding.png" />
  </Frame>

  <CardGroup cols={3}>
    <Card title="Start building" icon="rocket" href="https://studio.poly.ai/">
      Open Agent Studio and describe your agent.
    </Card>

    <Card title="Quickstart guide" icon="book-open" href="/get-started/quickstart">
      Sign up → describe → test → embed. End to end.
    </Card>

    <Card title="Put it on your site" icon="code" href="/widgets/install">
      Embed the agent on your website with a single script tag.
    </Card>
  </CardGroup>

  ## Starter prompts

  Paste any of these into [Studio Assistant](/studio-assistant/introduction) to scaffold an agent you can immediately edit and test.

  <CardGroup cols={2}>
    <Card title="Restaurant reservations" icon="utensils">
      *Build a reservations agent for a restaurant. Greet the caller, take party size, date and time, name, and phone number, then confirm. If the slot isn't available, suggest the nearest open window.*
    </Card>

    <Card title="Clinic appointment booking" icon="calendar-check">
      *Build an agent for a dental clinic. Handle appointment requests for new and existing patients, check-in confirmations, opening-hours questions. Route urgent issues to staff. Don't quote prices.*
    </Card>

    <Card title="FAQ from a website" icon="globe">
      *Read \[your-site.com] and build an agent that answers customer questions about products, pricing, shipping, and returns. Be brief. If you don't know, say so and offer to take a message.*
    </Card>

    <Card title="Lead capture" icon="user-plus">
      *Build a lead-capture agent for a B2B SaaS product. Qualify the caller's company size, role, and use case, then book a 15-minute demo on the calendar.*
    </Card>
  </CardGroup>

  ## Once you've built something

  <CardGroup cols={3}>
    <Card title="Write better prompts" icon="wand-magic-sparkles" href="/studio-assistant/prompting">
      Patterns that get better results.
    </Card>

    <Card title="Review conversations" icon="messages" href="/analytics/conversations/introduction">
      Read transcripts, spot issues, ask Studio Assistant to fix them.
    </Card>

    <Card title="Iterate after a call" icon="wrench" href="/learn/iterate-open-platform">
      The listen → diagnose → fix loop.
    </Card>
  </CardGroup>
</div>

<div className="full-only">
  ## Where do you want to start?

  <CardGroup cols={2}>
    <Card title="Build with Studio Assistant" icon="wand-magic-sparkles" href="/studio-assistant/introduction">
      Describe your agent in natural language. Beta — [admin-only](/user-management/access-control-scope) on enterprise clusters.
    </Card>

    <Card title="Build an agent with or without code" icon="browser" href="/get-started/introduction">
      Low-code and no-code agent building in Agent Studio.
    </Card>

    <Card title="Maintain or update your agent" icon="wrench" href="/learn/maintain/introduction">
      Edit knowledge, voice, closures, and more on a live Agent Studio agent.
    </Card>

    <Card title="Build like an engineer" icon="terminal" href="/extend/adk">
      Pull, edit, and push agent configuration as YAML and Python files with the ADK CLI.
    </Card>

    <Card title="Agent Studio APIs" icon="code" href="/api-reference/introduction">
      REST APIs to update and configure agents programmatically.
    </Card>
  </CardGroup>

  New here? See the [platform overview](/platform/introduction) for how Agent Studio, the ADK, and APIs fit together, or jump straight into the [quickstart](/get-started/quickstart).

  ## Build your agent

  Set up your agent's personality, knowledge, voice, and conversation flows.

  <CardGroup cols={3}>
    <Card title="Behavior" icon="sliders" href="/behavior/introduction">
      Configure personality and rules
    </Card>

    <Card title="Knowledge" icon="brain" href="/knowledge/faqs/introduction">
      FAQs, sources, and variants
    </Card>

    <Card title="Voice" icon="microphone" href="/voice-channel/introduction">
      Customize text-to-speech and audio
    </Card>

    <Card title="Messaging" icon="message" href="/messaging-channel/introduction">
      Deploy chat and SMS alongside voice
    </Card>

    <Card title="Flows" icon="diagram-project" href="/flows/introduction">
      Build multi-step conversations
    </Card>

    <Card title="Call handoffs" icon="phone-arrow-right" href="/voice-channel/handoffs">
      Transfer users to human agents
    </Card>
  </CardGroup>

  ## Integrations ecosystem

  Connect your agent to telephony, CRM, payments, and other systems. See the [full catalog](/integrations/introduction).

  <CardGroup cols={2}>
    <Card title="Telephony" icon="headset" href="/integrations/voice/introduction">
      Five9, NICE CXone, Twilio, Amazon Connect, Genesys, Dialpad, and more
    </Card>

    <Card title="CRM and ticketing" icon="ticket" href="/integrations/introduction">
      Salesforce, ServiceNow, Zendesk: sync data and create tickets during calls
    </Card>

    <Card title="Managed services" icon="gear" href="/integrations/managed-services">
      Pre-built connectors for payments, reservations, and data
    </Card>

    <Card title="Custom and MCP" icon="code" href="/integrations/api/introduction">
      Build your own integrations through HTTP, Python, or Model Context Protocol
    </Card>
  </CardGroup>

  ## Deploy and monitor

  Track performance, review conversations, and manage your deployment pipeline.

  <CardGroup cols={3}>
    <Card title="Environments" icon="code-branch" href="/environments-and-versions/introduction">
      Manage sandbox to production
    </Card>

    <Card title="Dashboards" icon="chart-line" href="/analytics/dashboards/introduction">
      Track performance metrics
    </Card>

    <Card title="Conversations" icon="messages" href="/analytics/conversations/introduction">
      Review and diagnose calls
    </Card>
  </CardGroup>

  ## Resources

  <CardGroup cols={3}>
    <Card title="Maintain" icon="wrench" href="/learn/maintain/introduction">
      Ongoing agent maintenance
    </Card>

    <Card title="Troubleshooting" icon="circle-question" href="/troubleshoot/faq">
      Common issues and solutions
    </Card>

    <Card title="Release notes" icon="megaphone" href="/releases/overview">
      Latest features and updates
    </Card>
  </CardGroup>
</div>