> ## Documentation Index
> Fetch the complete documentation index at: https://docs.poly.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent Studio

> Visual interface for building, deploying, and monitoring PolyAI voice agents.

Agent Studio is PolyAI's visual interface for building, deploying, and monitoring voice agents. Configure knowledge, voice, integrations, and conversation flows without writing code. Most agents run on [Raven](/agent-settings/raven), PolyAI's proprietary LLM, though [other models](/agent-settings/model-use) are also supported.

<div className="full-only">
  <Note>
    If you are a developer looking to extend your agent with Python functions and API integrations, see [Extend with code](/extend/introduction) instead.
  </Note>
</div>

For how Agent Studio fits alongside the ADK and REST APIs, see the [platform overview](/platform/introduction).

## Get started

<Steps>
  <Step title="Build your first agent">
    [Quickstart guide](/get-started/quickstart) – create an account, build an agent, add knowledge, test, and deploy.
  </Step>

  <Step title="Learn the platform">
    [PolyAcademy](/learn/guides/introduction) – structured training from basic setup to advanced configuration.
  </Step>

  <Step title="Go deeper">
    Explore the sections below for full configuration options.
  </Step>
</Steps>

## Navigate the interface

Agent Studio has five navigation sections in the left sidebar.

<Note>
  Some sections are permission-gated or feature-flagged. If a section is missing, check your [role and permissions](/user-management/access-control-scope).
</Note>

### Analytics

<img src="https://mintcdn.com/polyai/Qu880HppNqT19Eyr/images/get-started/ui-tour-analytics.png?fit=max&auto=format&n=Qu880HppNqT19Eyr&q=85&s=0deb8101e9962a3a19f18d3273cfd5af" alt="ui-analytics" width="3004" height="1604" data-path="images/get-started/ui-tour-analytics.png" />

Review conversation data and track agent performance.

| Sub-section                                                | What it does                                                                      |
| ---------------------------------------------------------- | --------------------------------------------------------------------------------- |
| [**Smart analyst**](/smart-analyst/introduction)           | Ask questions about your agent's performance in natural language                  |
| [**Conversations**](/analytics/conversations/introduction) | Browse call transcripts, listen to recordings, and review individual interactions |
| [**Agent analysis**](/agent-analysis/introduction)         | View performance metrics, trends, and aggregate insights                          |

### Build

<img src="https://mintcdn.com/polyai/Qu880HppNqT19Eyr/images/get-started/ui-tour-build.png?fit=max&auto=format&n=Qu880HppNqT19Eyr&q=85&s=a6d0bd2a45901fa30c81339765a0b471" alt="ui-build" width="3008" height="1618" data-path="images/get-started/ui-tour-build.png" />

Create and configure your agent's behavior, knowledge, and conversation logic.

| Sub-section                                                        | What it does                                                        |
| ------------------------------------------------------------------ | ------------------------------------------------------------------- |
| [**Agent**](/agent-settings/introduction)                          | Set your agent's personality, greeting, model, and behavioral rules |
| [**Knowledge**](/managed-topics/introduction)                      | Add managed topics and connect external data sources                |
| [**Flows**](/flows/introduction)                                   | Design multi-step conversation workflows                            |
| [**Tools**](/tools/introduction)                                   | Write Python functions and manage code-level integrations           |
| [**Variant management**](/variant-management/introduction)         | Configure multi-site or multi-brand variations                      |
| [**Call handoffs**](/call-handoff/introduction)                    | Set up transfer destinations and routing rules                      |
| [**SMS**](/sms/introduction)                                       | Configure text messaging actions                                    |
| [**Real time configuration**](/configuration-builder/introduction) | Manage runtime configuration values per environment                 |
| [**Test suite**](/analytics/test-suite/introduction)               | Run automated tests against your agent                              |

### Channels

<img src="https://mintcdn.com/polyai/Qu880HppNqT19Eyr/images/get-started/ui-tour-channels.png?fit=max&auto=format&n=Qu880HppNqT19Eyr&q=85&s=38c9c425887c1121cb8ccc91c9411d6e" alt="ui-channels" width="3010" height="1642" data-path="images/get-started/ui-tour-channels.png" />

Voice and chat channel settings.

**Voice**

| Sub-section                                                | What it does                                                    |
| ---------------------------------------------------------- | --------------------------------------------------------------- |
| [**Agent Voice**](/voice/agent)                            | Choose and customize your agent's voice, including TTS settings |
| [**Response control**](/response-control/introduction)     | Manage stop keywords and pronunciation overrides                |
| [**Audio management**](/audio-management/introduction)     | Configure hold music, IVR prompts, and other audio              |
| [**Speech recognition**](/speech-recognition/introduction) | Tune how your agent interprets spoken input                     |
| [**Voice configuration**](/voice/voice-configuration)      | Advanced voice channel settings                                 |

**Chat**

| Sub-section                                           | What it does                             |
| ----------------------------------------------------- | ---------------------------------------- |
| [**Chat configuration**](/webchat/chat-configuration) | Configure chat-specific agent behavior   |
| [**Widget**](/widgets/configure)                      | Set up and customize the web chat widget |

### Configure

<img src="https://mintcdn.com/polyai/Qu880HppNqT19Eyr/images/get-started/ui-tour-configure.png?fit=max&auto=format&n=Qu880HppNqT19Eyr&q=85&s=055ea32aec897e8164ffe9591fbd4aa9" alt="ui-configure" width="3008" height="1632" data-path="images/get-started/ui-tour-configure.png" />

Manage project settings, phone numbers, integrations, and operational tooling.

| Sub-section                                          | What it does                                        |
| ---------------------------------------------------- | --------------------------------------------------- |
| [**General**](/settings/introduction)                | Project-wide settings and preferences               |
| [**Numbers**](/telephony/introduction)               | Buy, manage, and configure phone numbers            |
| [**APIs**](/api/introduction)                        | Manage API connections and configurations           |
| [**Integrations**](/integrations/introduction)       | Connect third-party services (CRM, telephony, etc.) |
| [**Metrics**](/settings/metrics)                     | Define custom metrics for tracking                  |
| [**Dashboards**](/analytics/dashboards/introduction) | Manage analytics dashboard configurations           |
| [**CSAT**](/analytics/csat/introduction)             | Configure customer satisfaction surveys             |

### Deployments

<img src="https://mintcdn.com/polyai/Qu880HppNqT19Eyr/images/get-started/ui-tour-deployments.png?fit=max&auto=format&n=Qu880HppNqT19Eyr&q=85&s=6015e24868d05fa5100c9a51f715fd12" alt="ui-deployments" width="3012" height="1638" data-path="images/get-started/ui-tour-deployments.png" />

Promote your agent through environments and track version history.

| Sub-section                                                       | What it does                                                 |
| ----------------------------------------------------------------- | ------------------------------------------------------------ |
| [**Environments**](/environments-and-versions/introduction)       | Move your agent from Sandbox to Pre-release to Live          |
| [**Project history**](/environments-and-versions/project-history) | View past versions, compare changes, and roll back if needed |

## Next steps

<CardGroup cols={2}>
  <Card title="Quickstart" icon="rocket" href="/get-started/quickstart">
    Build your first agent in minutes
  </Card>

  <Card title="PolyAcademy" icon="graduation-cap" href="/learn/guides/introduction">
    Structured training for Agent Studio
  </Card>
</CardGroup>