> ## Documentation Index
> Fetch the complete documentation index at: https://docs.poly.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Get the status of an outbound call

> Retrieves the current status of an outbound call. Call status data is retained for approximately 2 hours after the call ends.



## OpenAPI

````yaml GET /v1/agents/{agentId}/telephony/outbound-calls/{callSid}/status
openapi: 3.1.0
info:
  title: PolyAI Agents API
  version: 1.0.11
  description: Manage PolyAI agents, telephony, deployments, and real-time configs.
servers:
  - url: https://api.us.poly.ai
    description: US region
  - url: https://api.eu.poly.ai
    description: EU region
  - url: https://api.uk.poly.ai
    description: UK region
  - url: https://api.studio.poly.ai
    description: Studio region
security:
  - polyApiKey: []
paths:
  /v1/agents/{agentId}/telephony/outbound-calls/{callSid}/status:
    parameters:
      - name: agentId
        in: path
        required: true
        schema:
          type: string
      - name: callSid
        in: path
        required: true
        description: >-
          The unique call identifier returned from the trigger endpoint
          (prefixed with OUT-).
        schema:
          type: string
    get:
      tags:
        - Outbound Calls
      summary: Get the status of an outbound call
      description: >-
        Retrieves the current status of an outbound call. Call status data is
        retained for approximately 2 hours after the call ends.
      parameters:
        - name: environment
          in: query
          required: true
          description: >-
            Target environment. Must match the environment used when triggering
            the call.
          schema:
            enum:
              - sandbox
              - pre-release
              - live
            type: string
      responses:
        '200':
          description: Call status retrieved successfully.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/OutboundCallStatusResponse'
        '400':
          description: >-
            Invalid parameters — missing environment, invalid call SID, or no
            connector found.
        '401':
          description: Unauthorized — missing or invalid API key.
        '403':
          description: Forbidden — insufficient permissions.
        '502':
          description: >-
            Outbound calling service unavailable. Retry with exponential
            backoff.
components:
  schemas:
    OutboundCallStatusResponse:
      type: object
      properties:
        callSid:
          type: string
          description: The unique call identifier.
          example: OUT-550e8400-e29b-41d4-a716-446655440000
        status:
          type: string
          description: Current call status.
          enum:
            - QUEUED
            - CALLING
            - SUCCESS
            - FAILURE
          example: SUCCESS
        reason:
          type: string
          description: >-
            Human-readable reason for the current status. Typically populated
            for failure states; empty otherwise.
          example: ''
  securitySchemes:
    polyApiKey:
      type: apiKey
      in: header
      name: X-API-KEY

````