> ## Documentation Index
> Fetch the complete documentation index at: https://docs.poly.ai/llms.txt
> Use this file to discover all available pages before exploring further.

<AgentInstructions>

## Submitting Feedback

If you encounter incorrect, outdated, or confusing documentation on this page, submit feedback:

POST https://docs.poly.ai/feedback

```json
{
  "path": "/analytics/dashboards/standard",
  "feedback": "Description of the issue"
}
```

Only submit feedback when you have something specific and actionable to report.

</AgentInstructions>

# Standard

> Track call volumes, containment, and performance.

Use the Standard dashboard for day-to-day performance monitoring – call volume, containment rate, average duration, and function/SMS usage. Check it daily or weekly to spot trends before they become problems.

<img src="https://mintcdn.com/polyai/ZVzKq3G72RK1ScpE/images/release-notes/2503/new-dashboard.png?fit=max&auto=format&n=ZVzKq3G72RK1ScpE&q=85&s=0685f6283a47619aaf8b123d318f3cff" alt="enhanced-overview-dashboard" width="1632" height="1206" data-path="images/release-notes/2503/new-dashboard.png" />

## Key metrics

| Metric                      | What it tells you                                                       |
| --------------------------- | ----------------------------------------------------------------------- |
| **Containment rate**        | Percentage of calls handled entirely by the agent without human handoff |
| **Total calls**             | Number of calls processed in the selected date range                    |
| **Total automated minutes** | Total duration of calls handled by the agent                            |
| **Average call duration**   | Average length of calls in seconds                                      |

## Visualized metrics

### Containment rate distribution

Shows how the containment rate has fluctuated over time.

### Call distribution

Displays the number of calls received each day within the selected period.

### Call minutes distribution

Compares total call duration with the time actively handled by the agent.

### Average call duration distribution

Illustrates variations in the average length of calls over time.

### Average words per conversation by date

Tracks the number of words exchanged per conversation over time.

* **Overall average words per call**:
  * **Agent words**: The proportion of words spoken by the agent.
  * **Caller words**: The proportion of words spoken by the user.

## Tool calls & SMS metrics

### Tool calls & SMS rates

* **Tool calls per day**: The frequency of [tool calls](/tools/introduction) triggered by the agent.
* **% of tool calls from total calls**: The proportion of calls that included tool executions.
* **% of SMS sent from total calls**: The percentage of calls where an SMS was sent as part of the interaction.

### SMS sent vs failed

Shows the number of [SMS](/sms/introduction) messages successfully sent compared to failed delivery attempts.

### SMS topic breakdown

Categorizes SMS messages based on their content or purpose.

## API performance metrics

### API availability & performance

* **Total API requests sent**: The number of API calls made by the agent to external systems.
* **API latency (ms)**: The average response time for API requests, measured in milliseconds.
* **API performance and failure insights**: Highlights trends in API responsiveness and any failures that may impact call handling.

## Related pages

<CardGroup cols={3}>
  <Card title="Safety dashboard" icon="shield-halved" href="./safety">
    Monitor flagged conversations, risky utterances, and content safety filter performance.
  </Card>

  <Card title="Custom dashboards" icon="chart-pie" href="./custom">
    Enterprise dashboards tailored to your specific KPIs and business outcomes.
  </Card>

  <Card title="Metrics" icon="sliders" href="/settings/metrics">
    Define custom metrics that flow into dashboards and Smart Analyst.
  </Card>
</CardGroup>