> ## Documentation Index
> Fetch the complete documentation index at: https://docs.poly.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

> Analyze agent performance with dashboards.

Visual overview of agent performance – call volume, containment, safety, and business-specific KPIs.

<img src="https://mintcdn.com/polyai/Qu880HppNqT19Eyr/images/analytics/home-dashboard.png?fit=max&auto=format&n=Qu880HppNqT19Eyr&q=85&s=83d4e2ea0f0bce8a4a4368da671ba5c7" alt="home-dashboard" width="3014" height="1576" data-path="images/analytics/home-dashboard.png" />

<Note>
  For quick workflows using dashboards, see [QA and analytics](/learn/maintain/qa-analytics). For in-depth performance analysis, see [Performance monitoring](/learn/maintain/performance-monitoring).
</Note>

## Smart Analyst integration

Each chart has **Generate insights** and **Create analysis** buttons that open [Smart Analyst](/smart-analyst/introduction) with a pre-populated prompt based on that chart's data.

## When to use each dashboard

| Dashboard                  | Best for                              | Key metrics                                                                                                                               |
| -------------------------- | ------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------- |
| **[Standard](./standard)** | Day-to-day performance monitoring     | Containment rate, call volume, average duration, call outcome breakdowns (contained, handoff, abandoned, error).                          |
| **[Safety](./safety)**     | Compliance audits and risk monitoring | Flagged conversations, caller risk levels, content category breakdowns (hate, self-harm, violence). Includes filter configuration.        |
| **[Custom](./custom)**     | Business-specific KPIs (enterprise)   | Any metric tailored to your use case – booking conversions, revenue impact, custom function metrics. Built with your PolyAI account team. |

Start with **Standard**. Add **Safety** if you handle sensitive content. Request **Custom** for business-specific metrics.

## Dashboard types

<CardGroup cols={3}>
  <Card title="Standard" icon="chart-line" href="./standard">
    Track call volumes, containment rates, average duration, function usage, and SMS metrics across your agent.
  </Card>

  <Card title="Safety" icon="shield-halved" href="./safety">
    Monitor flagged conversations, risky user utterances, and the performance of content safety filters.
  </Card>

  <Card title="Custom" icon="chart-pie" href="./custom">
    Enterprise dashboards tailored to your specific KPIs and business outcomes.
  </Card>
</CardGroup>

## Related pages

<CardGroup cols={3}>
  <Card title="Conversations" icon="messages" href="/analytics/conversations/introduction">
    Drill into individual calls behind your dashboard metrics
  </Card>

  <Card title="Smart Analyst" icon="sparkles" href="/smart-analyst/introduction">
    Investigate trends with natural-language queries
  </Card>

  <Card title="Custom metrics" icon="chart-bar" href="/settings/metrics">
    Define the metrics that power your dashboards
  </Card>
</CardGroup>